Privacy Policy

Contact

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please e-mail us at support@chordquestmusic.com.

Collecting Personal Information

We collect information relating to an identified or identifiable individual ("Personal Information") when you visit the Site. This information includes the personal identifiers you provide when creating an account and information relating to your use of the Site.

Personal Identifiers

Purpose of collection: to provide products or services to you, to process your payment information, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: Collected from you.

Disclosure for a business purpose: shared with our payment processors when you make a purchase on the Site.

Personal Information collected: name, telephone number, email address, billing address, shipping address, payment information (including credit card numbers).

Device Information

Purpose of collection: to provide products or services to you; to optimize our Site; to provide marketing content to you.

Source of collection: Collected automatically when you access www.chordquestmusic.com using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with Google Analytics.

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Sales of Personal Information

In the last 12 months, we have not sold Personal Information to any third parties that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

You can opt out of some of these services by sending a request to support@chordquestmusic.com.

Your Rights to Your Personal Information

If You Are in Europe and Elsewhere Outside the United States

Individuals who use our Site or service(s) outside of the United States should understand that we may collect, process, and store Personal Information in the United States and other countries in which we or our affiliates or service providers maintain facilities.

If You Are in the EEA, the UK, or Switzerland

We endeavor to comply with the provisions of the GDPR as to any information in its possession regarding EEA-, UK-, and Switzerland-based persons ("data subjects"). As such, we only process Personal Information on data subjects where we have a lawful basis to do so, which may include the consent of the person, performance of a contract, compliance with a legal obligation, or our legitimate interests or those of a third party.

Your Rights Under the GDPR

• Right to Access — The right to be provided with a copy of your Personal Information.
• Right to Rectification — The right to require us to correct any mistakes in your Personal Information.
• Right to be Forgotten — The right to require us to delete your Personal Information in certain situations.
• Right to Restriction of Processing — The right to require us to restrict processing of your Personal Information in certain circumstances.
• Right to Data Portability — The right to receive the Personal Information you provided to us in a structured, commonly used and machine-readable format.
• Right to Object — The right to object at any time to your Personal Information being processed for direct marketing, or in certain other situations to our continued processing of your Personal Information.
• Right Not to be Subject to Automated Individual Decision-Making — The right not to be subject to a decision based solely on automated processing that produces legal effects concerning you.
• Right to Lodge a Complaint — You have the right to lodge a complaint with the supervisory authority concerned. Contact details for data protection authorities are available at edpb.europa.eu.

Your Rights Under Other Privacy Laws

Including but not limited to the laws of Canada and individual US States:

• Right to Know and Access — The categories and specific pieces of Personal Information we have collected about you, the sources, our purposes, and the third parties with whom we share it.
• Right to Correct — The right to require us to correct any mistakes in your Personal Information.
• Right to Opt-Out — The right to opt out of the sale or disclosure of your Personal Information. Email us at support@chordquestmusic.com.
• Right to Deletion — On receipt of a verifiable request, we will delete your Personal Information from our records and direct any Service Providers to do the same.
• Right to Fair Treatment — You have the right to not be discriminated against for exercising any of your privacy rights.
• Right to Opt Out of Targeted Advertising — You have the right to opt out of the processing of Personal Information for targeted advertising purposes.
• Right to Opt Out of Profiling — You have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.

How to Exercise Your Rights

Email us at support@chordquestmusic.com. Please provide enough information to identify you (full name, address, email), proof of identity, and a description of what right you want to exercise. You may make a CCPA-related data access or data portability request twice within a 12-month period.

E-mail and Text Communications

We may use your personal information to send you updates or communications by email, text message, telephone or post about our services, including exclusive offers, promotions or new services. You have the right to opt out of receiving promotional communications at any time by using the "unsubscribe" link in emails or "STOP" number in texts.

Changes to this Privacy Policy

We may change this Policy from time to time. We will notify employment applicants, employees, customers, and generated leads of changes or updates that reflect a substantial or material change before they take effect.

How to Contact Us

Please contact us if you have any questions about this Policy.

E-mail: support@chordquestmusic.com